Owner Listing Agreement

Owner Listing Agreement

Effective Date: ______________________

This Owner Listing Agreement (“Agreement”) is entered into by and between Salty Dog LLC d/b/a Chillin Stays (“Chillin Stays,” “Company,” “we,” “us,” or “our”) and the property owner, host, property manager, company, authorized agent, or other representative submitting a vacation rental property for listing on ChillinStays.com (“Owner,” “you,” or “your”).

This Agreement applies to any vacation rental listing, property page, owner profile, photographs, descriptions, rates, policies, contact information, links, availability information, amenities, rules, or other materials submitted to, edited on, or published through Chillin Stays.

By signing this Agreement, submitting a property for listing, paying a listing fee, accessing an owner account, editing a property page, or otherwise using Chillin Stays owner services, Owner agrees to the terms below.

1. Chillin Stays’ Role

Chillin Stays provides online listing pages and related marketing visibility for independently owned vacation rental properties.

Chillin Stays does not own, operate, manage, inspect, maintain, rent, control, supervise, or service the properties listed on the website.

Chillin Stays is not a real estate broker, property manager, rental agent, booking agent, payment processor, escrow agent, tax advisor, legal advisor, insurance provider, guest-screening service, or party to any rental agreement between Owner and any guest.

Unless Chillin Stays signs a separate written agreement stating otherwise, Chillin Stays’ role is limited to providing a property listing page and related website services.

2. Owner Authority

Owner represents and warrants that:

  1. Owner is the legal owner of the listed property, or Owner has full legal authority from the property owner to advertise and rent the property.
  2. Owner has authority to enter into this Agreement.
  3. Owner has authority to submit all property content, including photographs, videos, descriptions, rates, rules, policies, contact information, and other listing materials.
  4. Owner’s listing and rental activity does not violate any law, ordinance, regulation, homeowners association rule, condominium rule, lease restriction, mortgage restriction, zoning requirement, insurance requirement, or other obligation affecting the property.
  5. Owner will promptly notify Chillin Stays if ownership, rental authority, property management authority, or legal ability to rent the property changes.

Chillin Stays may request proof of ownership, authorization, insurance, permits, licenses, or other documentation at any time. Chillin Stays is not required to approve or continue any listing if Chillin Stays is not satisfied that Owner has proper authority to list or rent the property.

3. Owner Responsibility for Legal Compliance

Owner is solely responsible for complying with all laws, rules, regulations, ordinances, permits, licenses, registrations, taxes, insurance requirements, safety requirements, zoning restrictions, homeowners association rules, and rental agreement requirements that apply to the property.

This includes, as applicable:

  1. Federal, state, county, municipal, and local short-term rental laws.
  2. The North Carolina Vacation Rental Act and any other applicable vacation rental laws.
  3. Written vacation rental agreement requirements.
  4. Business license, registration, or permitting requirements.
  5. Zoning, occupancy, parking, noise, trash, and public safety rules.
  6. Homeowners association, condominium, neighborhood, or private covenant rules.
  7. Sales tax, occupancy tax, lodging tax, room tax, transient occupancy tax, and other rental-related taxes.
  8. Security deposit rules.
  9. Trust account requirements, where applicable.
  10. Required guest disclosures.
  11. Insurance requirements.
  12. Safety requirements, including smoke alarms, carbon monoxide detectors, fire safety, pool and hot tub safety, deck and railing safety, emergency access, and other property-specific safety obligations.
  13. Fair housing, civil rights, disability rights, accessibility, privacy, consumer protection, advertising, and non-discrimination laws.

Chillin Stays does not provide legal, tax, insurance, real estate, property management, or compliance advice. Owner is responsible for consulting qualified legal, tax, insurance, and property management professionals as needed.

4. Rental Agreements With Guests

Owner is solely responsible for creating, providing, obtaining acceptance of, and enforcing any rental agreement between Owner and any guest.

Owner’s rental agreement should address, as applicable:

  1. Rental dates.
  2. Rental rate.
  3. Taxes and fees.
  4. Deposits.
  5. Payment terms.
  6. Cancellation terms.
  7. Refund terms.
  8. Damage responsibility.
  9. Occupancy limits.
  10. House rules.
  11. Pet rules.
  12. Parking rules.
  13. Check-in and check-out procedures.
  14. Safety disclosures.
  15. Maintenance issues.
  16. Weather, evacuation, or emergency policies.
  17. Mediation, arbitration, or other dispute-resolution terms.
  18. Any required state or local vacation rental language.

Chillin Stays is not a party to any rental agreement between Owner and a guest. Chillin Stays is not responsible for drafting, reviewing, enforcing, interpreting, or mediating any guest rental agreement.

5. Guest Relationship

All guest inquiries, communications, bookings, payments, deposits, cancellations, refunds, disputes, complaints, damages, injuries, claims, and rental decisions are solely between Owner and the guest.

Chillin Stays does not screen guests. Chillin Stays does not screen Owners. Chillin Stays does not conduct background checks, credit checks, identity verification, property inspections, permit verification, insurance verification, or legal compliance reviews.

Owner is responsible for deciding whether to rent to a guest. Guests are responsible for deciding whether to rent from Owner.

6. Listing Content

Owner is responsible for the accuracy, legality, and completeness of all listing content, including:

  1. Property descriptions.
  2. Photographs and videos.
  3. Amenities.
  4. Rates.
  5. Fees.
  6. Availability information.
  7. Policies.
  8. Rules.
  9. Location details.
  10. Maps.
  11. Contact information.
  12. Accessibility information.
  13. Safety information.
  14. Links to outside websites, calendars, payment pages, or booking pages.

Owner agrees not to submit false, misleading, outdated, incomplete, discriminatory, illegal, unsafe, offensive, or inappropriate content.

Owner is responsible for keeping the listing current. If rates, fees, availability, amenities, rules, ownership, contact information, or property condition changes, Owner is responsible for updating the listing or requesting that Chillin Stays update it.

7. Owner Editing Access

Owner may be given access to edit certain portions of the property page. Owner may also request that Chillin Stays make updates to the property page.

Owner remains responsible for all content submitted directly by Owner or submitted to Chillin Stays for posting.

Chillin Stays may limit, suspend, or revoke Owner editing access at any time if Chillin Stays believes the access has been misused or may create legal, technical, security, quality, or brand concerns.

8. Chillin Stays’ Right to Review, Edit, Reject, or Remove Content

Chillin Stays may review, edit, reject, suspend, hide, or remove any listing or listing content that Chillin Stays believes, in its discretion, is:

  1. Inaccurate, outdated, or misleading.
  2. Illegal or potentially illegal.
  3. Discriminatory or potentially discriminatory.
  4. Unsafe or potentially unsafe.
  5. Offensive, inappropriate, threatening, abusive, or defamatory.
  6. Harmful to Chillin Stays’ brand, reputation, users, owners, guests, or business operations.
  7. Inconsistent with the purpose or quality standards of Chillin Stays.
  8. Based on content Owner does not have the right to use.
  9. Connected to a property Owner is not authorized to advertise or rent.
  10. Otherwise inappropriate for publication.

Chillin Stays retains the right to reject inappropriate content.

9. Prohibited Content and Conduct

Owner may not submit, publish, or request publication of content that:

  1. Is false, misleading, deceptive, or incomplete.
  2. Violates any law, ordinance, regulation, permit, license, court order, or private restriction.
  3. Violates fair housing, civil rights, disability rights, consumer protection, privacy, or anti-discrimination laws.
  4. Suggests a preference for or against guests based on protected characteristics.
  5. Uses photographs, videos, logos, text, maps, floor plans, trademarks, or other material without proper rights or permission.
  6. Contains obscene, sexually explicit, threatening, harassing, abusive, hateful, or defamatory material.
  7. Promotes unsafe use of the property.
  8. Misrepresents property condition, access, amenities, location, ownership, pricing, availability, or rental terms.
  9. Contains malware, spam, hidden redirects, unauthorized tracking tools, or unauthorized advertising.
  10. Interferes with website operation or security.
  11. Damages or may damage the reputation, credibility, or purpose of Chillin Stays.

10. Annual Listing Fee

Owner agrees to pay the annual listing fee shown in the applicable invoice, proposal, order form, checkout page, or written listing confirmation.

Listing fees are charged annually in advance.

Payment of a listing fee does not guarantee inquiries, bookings, search engine rankings, website traffic, occupancy, rental income, guest quality, or any specific business result.

11. No Refunds

ALL ANNUAL LISTING FEES ARE NON-REFUNDABLE.

This includes situations where:

  1. Owner removes the listing before the end of the annual term.
  2. Owner sells the property.
  3. Owner stops renting the property.
  4. Owner receives no inquiries or bookings.
  5. Owner is dissatisfied with listing performance.
  6. Owner violates this Agreement and Chillin Stays suspends or removes the listing.
  7. Owner fails to provide complete or accurate listing content.
  8. Owner fails to maintain legal authority to advertise or rent the property.
  9. Owner fails to comply with laws, taxes, permits, licenses, HOA rules, insurance requirements, or other obligations.

Chillin Stays may, in its discretion, issue a credit or refund in unusual circumstances, but is not required to do so unless required by law or agreed in writing by Chillin Stays.

12. Automatic Renewal

OWNER LISTINGS RENEW AUTOMATICALLY EACH YEAR UNLESS CANCELED BEFORE THE RENEWAL DATE.

By purchasing an annual listing, Owner authorizes Chillin Stays or its payment processor to charge the applicable annual renewal fee using the payment method on file, unless Owner cancels before the renewal date.

Chillin Stays will provide renewal disclosures and renewal notices as required by applicable law. Owner is responsible for keeping a current email address and billing information on file.

Owner may cancel future renewal by emailing Chillin Stays at info@chillinstays.com before the renewal date.

Cancellation stops future renewal charges but does not create a refund for the current annual term.

If Owner cancels after the renewal fee has already been charged, the renewal fee is non-refundable unless otherwise required by law or agreed in writing by Chillin Stays.

13. Listing Removal and Cancellation

Owner may request removal of a listing from the website by contacting Chillin Stays at info@chillinstays.com.

Removal of a listing does not entitle Owner to a refund.

Chillin Stays may suspend, hide, reject, or remove a listing at any time if Chillin Stays believes, in its discretion, that:

  1. Owner has violated this Agreement.
  2. The listing contains inaccurate, misleading, inappropriate, discriminatory, illegal, unsafe, or unauthorized content.
  3. Owner does not have authority to list or rent the property.
  4. Owner has failed to pay amounts due.
  5. The property creates legal, reputational, operational, quality, or safety concerns.
  6. Owner has misused website access.
  7. Owner has engaged in abusive, threatening, fraudulent, or improper conduct.
  8. Continued publication of the listing may harm Chillin Stays, website users, guests, property owners, or the public.

Chillin Stays may remove a listing without prior notice when Chillin Stays believes immediate action is appropriate.

14. Future Payment, Booking, or Tax Services

Chillin Stays does not currently collect rental payments, booking deposits, security deposits, taxes, or other guest payments on behalf of Owner unless expressly agreed in a separate written agreement.

If Chillin Stays later offers payment collection, booking, tax collection, payout, or related services, those services will be governed by separate terms and may require additional agreements, identity verification, tax forms, payment processor terms, compliance review, and service fees.

Unless and until a separate written agreement is signed, Owner remains solely responsible for collecting rental payments, deposits, taxes, fees, and other amounts from guests.

15. Taxes

Owner is solely responsible for determining, collecting, reporting, and remitting all applicable taxes connected to the rental property, including sales tax, occupancy tax, lodging tax, room tax, transient occupancy tax, state tax, county tax, city tax, and any other rental-related tax.

Chillin Stays does not calculate, collect, report, or remit taxes for Owner unless Chillin Stays signs a separate written agreement stating otherwise.

Owner agrees to indemnify Chillin Stays for any claims, penalties, interest, audits, assessments, fines, or disputes related to Owner’s tax obligations.

16. Insurance

Owner is solely responsible for maintaining appropriate insurance for the property and rental activity.

This may include property insurance, liability insurance, short-term rental coverage, umbrella coverage, flood insurance, wind and hail coverage, workers’ compensation coverage where applicable, and any other insurance required by law, lender, HOA, property management arrangement, or good business practice.

Chillin Stays does not provide insurance and does not verify the adequacy of Owner’s insurance.

Chillin Stays may request proof of insurance at any time but is not required to do so.

17. Property Condition, Safety, and Maintenance

Owner is solely responsible for the condition, safety, maintenance, repair, cleanliness, habitability, access, security, and code compliance of the property.

Chillin Stays does not inspect properties and does not verify whether a property is safe, clean, properly maintained, properly permitted, properly insured, or suitable for rental.

Owner is responsible for all injuries, damages, losses, claims, complaints, or disputes arising from the use, condition, operation, rental, occupancy, maintenance, or management of the property.

18. Guest Conduct and Property Damage

Chillin Stays is not responsible for guest conduct, guest screening, guest damage, theft, noise, rule violations, unpaid balances, chargebacks, cancellations, refund demands, deposit disputes, or any other issue involving renters or guests.

Owner is responsible for screening guests, setting rental terms, collecting deposits, enforcing house rules, handling damages, and pursuing any remedies Owner may have against a guest.

19. Intellectual Property and Content Rights

Owner represents that Owner owns or has all necessary rights, licenses, permissions, and releases to submit all content provided to Chillin Stays.

Owner grants Chillin Stays a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, edit, format, distribute, promote, and market Owner’s submitted content for the purpose of operating, improving, and promoting the Chillin Stays website and Owner’s listing.

This license includes use of listing content on ChillinStays.com, search engines, social media, email marketing, online advertising, and other marketing channels related to Chillin Stays.

Owner retains ownership of Owner’s original content, subject to the license granted to Chillin Stays.

Owner may not copy, reuse, reproduce, or claim ownership of Chillin Stays’ website design, layout, branding, code, templates, written materials, icons, graphics, platform structure, or other Chillin Stays-owned materials without written permission.

20. Website Access and Security

If Owner is given login access to edit or manage a property page, Owner is responsible for maintaining the confidentiality of login credentials.

Owner is responsible for all activity that occurs through Owner’s account.

Owner may not share login access with unauthorized users, upload malicious files, interfere with website operation, attempt to access restricted areas, or use the website in a way that may damage Chillin Stays, other owners, guests, or website users.

Chillin Stays may suspend or revoke Owner access at any time.

21. Privacy and Communications

Owner agrees that Chillin Stays may contact Owner by email, phone, mail, form submission, account notification, or other reasonable methods regarding the listing, billing, renewal, website updates, policy changes, guest inquiry routing, legal notices, and service-related communications.

Owner is responsible for maintaining accurate contact information.

Chillin Stays may use website analytics, Google Search Console, Google Analytics, forms, email tools, customer relationship management tools, website hosting tools, and related technology to operate, evaluate, secure, and market the website.

Owner is responsible for complying with privacy laws that may apply to Owner’s own collection, use, storage, or communication with guests.

22. Non-Discrimination

Owner agrees not to use Chillin Stays to publish discriminatory content or engage in discriminatory rental practices.

Owner is solely responsible for complying with all applicable fair housing, civil rights, disability rights, public accommodation, consumer protection, and anti-discrimination laws.

Chillin Stays may reject, edit, suspend, or remove any listing that Chillin Stays believes may contain discriminatory or improper content.

23. No Guarantees

Chillin Stays does not guarantee:

  1. Guest inquiries.
  2. Bookings.
  3. Rental income.
  4. Occupancy.
  5. Search engine rankings.
  6. Website traffic.
  7. Social media engagement.
  8. Guest quality.
  9. Owner profitability.
  10. Availability of the website without interruption.
  11. Any specific marketing, business, or financial result.

Owner understands that Chillin Stays provides a listing and marketing presence, not a guaranteed rental outcome.

24. Third-Party Services

Chillin Stays may use third-party services for hosting, forms, analytics, search tools, payment processing, email delivery, security, maps, plugins, software, and other website functions.

Chillin Stays is not responsible for outages, errors, policy changes, pricing changes, data issues, or service interruptions caused by third-party providers.

Owner may also link to third-party booking pages, payment tools, calendars, websites, or platforms. Owner is solely responsible for those third-party tools and any terms, fees, disputes, policies, or obligations connected to them.

25. Indemnification

Owner agrees to defend, indemnify, and hold harmless Salty Dog LLC d/b/a Chillin Stays, its owners, members, managers, employees, contractors, agents, affiliates, successors, and assigns from and against any claims, damages, losses, liabilities, costs, penalties, fines, expenses, and attorney’s fees arising out of or related to:

  1. Owner’s property.
  2. Owner’s listing content.
  3. Owner’s rental activity.
  4. Owner’s communication with guests.
  5. Owner’s rental agreements.
  6. Guest injuries, death, damages, losses, theft, complaints, or disputes.
  7. Property condition, safety, maintenance, repair, cleanliness, habitability, or accessibility.
  8. Owner’s violation of this Agreement.
  9. Owner’s violation of any law, ordinance, regulation, permit, license, tax requirement, HOA rule, zoning rule, insurance requirement, or other obligation.
  10. Owner’s failure to collect, report, or remit taxes.
  11. Owner’s unauthorized use of photographs, videos, text, logos, trademarks, maps, floor plans, or other content.
  12. Owner’s discriminatory, misleading, illegal, unsafe, or inappropriate content or conduct.
  13. Any dispute between Owner and a guest.

26. Limitation of Liability

To the maximum extent permitted by law, Chillin Stays is not responsible for property damage, personal injury, death, theft, loss, unsafe conditions, inaccurate listing information, unavailable properties, canceled reservations, guest misconduct, owner misconduct, unpaid taxes, permit violations, zoning violations, HOA violations, insurance issues, payment disputes, deposit disputes, refund disputes, chargebacks, or any other issue arising from the rental, use, condition, management, operation, ownership, advertising, or occupancy of a listed property.

To the maximum extent permitted by law, Chillin Stays will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages.

To the maximum extent permitted by law, Chillin Stays’ total liability to Owner for any claim related to this Agreement or the listing services will not exceed the amount Owner paid to Chillin Stays for the listing during the twelve months before the event giving rise to the claim.

27. Disclaimer of Warranties

Chillin Stays provides the website and listing services on an “as is” and “as available” basis.

Chillin Stays does not warrant that the website will be uninterrupted, error-free, secure, or free of technical issues.

Chillin Stays does not warrant that any listing will produce inquiries, bookings, revenue, rankings, traffic, or any particular outcome.

28. Disputes Between Owner and Guests

Any dispute between Owner and a guest is solely between Owner and the guest.

Chillin Stays is not required to participate in, mediate, investigate, decide, pay, reimburse, or resolve disputes between Owner and guests.

Owner is responsible for including any mediation, arbitration, refund, cancellation, damage, deposit, or dispute-resolution terms in Owner’s own rental agreement with guests.

29. Disputes Between Owner and Chillin Stays

If a dispute arises between Owner and Chillin Stays, the parties agree to first make a good-faith effort to resolve the dispute informally.

If the dispute cannot be resolved informally, the parties agree to attempt non-binding mediation before filing a lawsuit, unless immediate legal action is reasonably necessary to protect intellectual property, confidential information, payment rights, website operations, or to seek emergency injunctive relief.

Unless otherwise required by law, mediation may be conducted remotely or in Guilford County, North Carolina.

If mediation does not resolve the dispute, the parties agree that any lawsuit shall be filed in the state or federal courts serving Guilford County, North Carolina, unless another venue is required by law.

30. Governing Law

This Agreement shall be governed by the laws of the State of North Carolina, without regard to conflict-of-law rules, unless another state’s law is required to apply.

31. Changes to This Agreement

Chillin Stays may update this Agreement from time to time.

If Chillin Stays makes material changes, Chillin Stays will provide notice by email, website notice, owner account notice, or another reasonable method.

Continued use of Chillin Stays after the effective date of updated terms constitutes acceptance of the updated Agreement.

Changes to annual fees, renewal terms, or other material payment terms will be disclosed as required by applicable law.

32. Assignment

Owner may not assign or transfer this Agreement or a listing to another person or entity without written approval from Chillin Stays.

If Owner sells or transfers the property, Owner must notify Chillin Stays. Chillin Stays may require the new owner or authorized representative to enter into a new listing agreement.

Chillin Stays may assign this Agreement in connection with a merger, acquisition, sale of assets, business transfer, restructuring, or similar transaction.

33. Notices

Notices to Chillin Stays should be sent to:

Salty Dog LLC d/b/a Chillin Stays
PO Box 5609
High Point, NC 27262
Email: info@chillinstays.com

Notices to Owner may be sent to the email address, mailing address, phone number, or owner account contact information provided by Owner.

Owner is responsible for keeping contact information current.

34. Entire Agreement

This Agreement, together with any applicable invoice, proposal, order form, listing confirmation, website terms, privacy policy, and written addendum, forms the entire agreement between Owner and Chillin Stays regarding the listing services.

If there is a conflict between this Agreement and an invoice, proposal, or order form, the invoice, proposal, or order form controls only as to pricing, payment timing, listing term, and property-specific details.

35. Severability

If any part of this Agreement is found to be invalid or unenforceable, the remaining parts will remain in effect.

36. No Waiver

Chillin Stays’ failure to enforce any part of this Agreement does not waive Chillin Stays’ right to enforce that part later.

37. Electronic Acceptance

This Agreement may be accepted electronically. Electronic signature, checkbox acceptance, payment, account creation, listing submission, or continued use of Chillin Stays owner services may constitute acceptance of this Agreement.

Owner Acknowledgment

By signing this Agreement, Owner acknowledges that:

  1. Chillin Stays is a listing and marketing platform.
  2. Chillin Stays is not the property owner, property manager, rental agent, booking agent, payment processor, tax collector, guest screener, or party to the guest rental agreement.
  3. Owner is responsible for all laws, permits, licenses, taxes, insurance, safety, rental agreements, guest communication, payments, deposits, damages, cancellations, refunds, and disputes connected to the property.
  4. Annual listing fees are non-refundable.
  5. Listings renew automatically each year unless canceled before the renewal date.
  6. Chillin Stays may reject, edit, suspend, or remove inappropriate, illegal, misleading, unsafe, discriminatory, or brand-damaging content.

Signature

Owner / Authorized Representative

Owner Name: ___________________________________________

Company / Entity Name, if applicable: ___________________________________________

Title / Role, if applicable: ___________________________________________

Property Address: ___________________________________________

Mailing Address: ___________________________________________

Owner Email: ___________________________________________

Owner Phone: ___________________________________________

Signature: ___________________________________________

Date: ___________________________________________

Accepted by Salty Dog LLC d/b/a Chillin Stays

Authorized Representative Name: ___________________________________________

Title: ___________________________________________

Signature: ___________________________________________

Date: ___________________________________________